Challenges + Solutions for mobile brands

All of our clients deal with large numbers of used mobile devices, but their challenges vary greatly. We offer the perfect, individually customized product service for each one! But what does that mean in real terms?

Well, mobile brands, for instance, suffer from "dead on arrival". Retailers want to sell their customers new devices, but lack an attractive trade-in concept for their old ones. Operators like Telekom and Vodafone want to push sales of new mobile devices in their shops. And business customers need a fast, safe and GDPR-compliant solution for hundreds of devices every week, to cater for the ever more rapidly rotating equipment carousel. And on top of that, the channels are becoming increasingly intertwined, with the distinction between online and offline blurring progressively. For that reason, our trade-in concepts are omni-channel, incorporating shop, online, call center, external partners… ensuring that you can always return your pre-owned mobile phones anywhere and anytime with complete security!

Challenges mobile brands

The competition on the new phone market is brutal, the predation ruthless. Customer loyalty is declining as brands become more and more interchangeable. Your 14-day stock is growing and growing? Buyer's remorse and "dead on arrival" are leading to returned goods madness, and stabilizing prices is your top priority? You struggle to increase or even maintain your sales figures?

Customers would like to keep their devices for at least 3 years, but as a mobile brand you'd prefer them to buy new ones annually? Customer loyalty is reducing as the mobile telephones on the market become increasingly interchangeable. Because after all, they're all innovative and trendy nowadays.

The budget for promotion measures is never enough? Stabilizing prices is your top priority? You want to offer your online and offline clients the same outstanding customer experience? The war for market shares is escalating every day!

Trade-in is an effective marketing tool. Acquiring new customers and preventing existing ones from changing brands is the goal! Teqcycle has more than just a few very interesting ideas on that front!

Zum Hofe
Michael zum Hofe
Trade-In OEM

+49 (0) 89 / 790 86 98 69
+49 (0)160 913 982 15

Solutions from Teqcycle

  • 01 / Business Trade-In

    Millions of employees are given new digital devices every year. But what to do with their previous devices, which are anything but "old" and way too valuable to be lost in the basement of your IT department? Those devices lose more value with every passing day. Giving them to employees or selling them on unsafe internet portals represents a huge data security risk. And the capital tied up in the devices is lacking for your operational business! As the technology leader in this field, TEQCYCLE helps with an innovative trade-in concept for business customers.

  • 02 / Shop Trade-In

    Offering to take back old devices at attractive terms in your shop promotes your sales of new products! Our trade-in portals make it possible to integrate employee trade-in into a sales pitch, and close the sale.

  • 03 / Online Trade-In

    Offering attractive deals for taking back old devices through a clever app or modern online portal pushes your sales of new devices! Teqcycle offers customer-specific white label solutions with your branding as a fully integrated trade-in service! With your client's customer journey in the foreground and Teqcycle's perfect handling behind it. The ideal way to add impetus to your core business through your online channel!

  • 04 / Upgrade

    You want to make the transition to the hottest new device as easy as possible for your customers? You want to offer them the latest model on a silver platter, with an offer they can't refuse? That's where we come into the equation – with replacement or upgrade programs based on residual value guarantees that Teqcycle calculates reliably on the basis of its many years of experience. The programs are supported by smart online processes, with you deciding on the depth of the integration!

  • 05 / Smart Bundle

    You want your prices to stay where your strategy says they should be? We are the specialists in that. An example: Your customer buys a new digital device in your shop and can redeem a voucher online for a quality headset. Not cheap, but great value for money! That is how we help you in all your sales channels. With our Smart Bundle product, Teqcycle offers a clever service for innovative omni-channel campaigns. Full service, without having to use your IT resources!

  • 06 / Lifecycle Management

    Lifecycle management minimizes costs and effort: Customer returns, loan and demonstration devices and leftover stock cause you high costs and generate low returns when you sell them? Teqcycle takes all that pressure off your hands: transparent process, low costs, and liquidity through rapid resale. Years of experience and our innovative and professional auction portal help you get the best price when selling your digital devices, turning dead capital into very live liquidity!

  • 07 / Public Collection

    "A good deed every day" is our motto, which is why this issue is of great personal importance to us. Millions of truly old devices are lying around in drawers, gathering dust in boxes and shelves of IT departments, because they don't actually have any market value anymore. Actually...! Because even really ancient digital devices contain valuable, recyclable raw materials such as gold, cobalt, palladium, etc.. We want to reclaim these precious resources so that they can be reused. That is why we collect old devices all around Europe in highly publicized recycling campaigns, delete the data with total security and send them to be disassembled. We are honored to do so voluntarily and for charitable purposes. It's as simple as that!